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“It’s exciting to bring new capabilities across multiple platforms to our retail lobbies and watch our customers get in and out quicker at times that work for them,” said Robert Dixon, senior director of delivery and retail technology. Create, edit, manage, or delete a post You can write, edit, or delete posts and drafts any time. The lobby upgrades are a vital component of the Postal Service’s long-range “Delivering for America” transformation plan — dedicated to revamping operations, improving service quality and achieving financial sustainability. The initial phase of retail modernization wraps up around the end of October, and Phase II will bring the modernization of more locations in fiscal year 2026. Customers will find upgraded lobbies featuring: 24/7 smart lockers — Customers can have packages delivered directly to a locker via Click-N-Ship and pick up packages at any time of day or night using secure, self-service lockers. Enhanced self-service kiosks — Updated kiosks allo...